Return & Replacement Policy

We have an incredibly transparent and straightforward return policy for all products purchased from our website or any e-commerce platform. We take immense pride in the quality of each product, which is crafted with utmost care and precision to spread joy and delight.

However, if you ever feel like replacing a product due to any of the following reasons, rest assured that we’re here to help:

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products
  • Defective Product Received

If any of these situations apply to you, please contact us within 3 days of receiving your order. we will work together to ensure that your replacement request is handled promptly and efficiently. Here’s what we’ll do:
To request a replacement, kindly reach out to us within 3 days of delivery. You can contact us on_________________. Please provide the following details:

  • Your Order Number and invoice
  • Description of the issue with the product
  • Outer packaging and inner packaging images
  • Clear pictures or videos showing the problem

We’re here to assist you and ensure your satisfaction with our products!
There are certain circumstances where we won’t be able to accept returns or replacements for our products:
Opened/Used/Altered Products: If the product has been opened, used, or altered in any way, we won’t be able to accept a return or replacement.

Missing Original Packaging: If the original packaging, including mono cartons, labels, etc., is missing, we cannot process a return or replacement. Late Return/Replacement Requests: Requests made after 3 days from the date of delivery cannot be accommodated.

Refund Policy

You can receive a refund only in a case of cancellation, If you wish to receive a refund, you must cancel your order before it is dispatched. Once the cancellation request has been accepted, you will receive your money back within 7 business days. Please note that refunds are only issued in the case of cancellation.

​Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.

It is highly recommended that individuals conduct a thorough examination of the ingredients list for any known allergens and perform a patch test before utilizing the product to ensure that no allergic reactions occur. Our top priority is the safety and well-being of our customers, and as such, we stand ready to offer any assistance necessary throughout this process.